The Waterloo Inn Comments Form

You can help us to improve our service by completing this brief questionaire. Or please call directly 1-800-361-4708. Thank you for your time.
*The red fields must be filled for this form.
What was the nature of your stay?
Business
Wedding Party
Sports
Pleasure
Other:

How did you hear of us?
Previous Stay: 1-5 Times More than 5 Times
Travel Agent
Internet/Web
Recommendation
By Chaance
Advertising(Specify)

ROOM RESERVATIONS
Were your reservations handled promptly and correctly?
Yes No

RECEPTION AND SERVICE
Did you receive courteous and efficient service:

Desk Clerk

Yes No

Porter

Yes No

Switchboard Operator

Yes No

Housekeeper

Yes No

Gift Shop

Yes No

GUESTROOMS Room # this visit
How did you find your room?

Clean and Ready

Yes No

Properly Supplied

Yes No

In proper Working Order

Yes No

Comfortable

Yes No

Quiet

Yes No

Cleaned Properly Each Day

Yes No

Comments

Did you feel you and your room were secure during your stay?
Yes No
Would you suggest any changes be made to your room?
Yes No
If yes, What?

RESTAURANTS AND LOUNGE
How would you rate the food quality?

Poor

Fair

Good

Excellent

Did not use
Did you receive friendly and courteous service throughout the meal?
Yes No
Additional Comments?

ROOM SERVICE
Was your order delivered:

Promptly

Yes No

Completely

Yes No

Courteously

Yes No

Satisfactory Quality

Yes No

Did not Use

Comments

RECREATIONAL FACILITIES
Did you enjoy our facilities?
Yes No Did not use
Are there changes you would like to see made?

General Comments
How would you rate our overall performance and quality of service?

Poor

Fair

Good

Excellent

Comments

Was there one employee who made your stay more enjoyable?
Name
Department

Customer Information (Optional)
Name*
Street address
Address(cont.)
City
State/Province
Zip/Postal Code
Country
EMail Address*
Date in Hotel*
Room #

      

Once again, thank you for your feedback.