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Welcome to The Waterloo Inn
& Conference Centre.
Kitchener-Waterloo's Finest Hotel
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475 King Street North
Waterloo, Ontario, N2J 2Z5
Telephone: 519-884-0220
Toll Free: 1-800-361-4708
Fax: 519-884-0321
Contact Us
Comments Form
You can help us to improve our service by completing this brief questionaire. Or call us directly at 1-800-361-4708. Thank you for your time.
Customer Information
Name (Required):  
Address:  
City:  
Province/State:  
Postal/Zip Code:  
Country:  
Email (Required):  
Date In Hotel (Required):  
Hotel Room Number:  
What was the nature of your stay?
Business
Wedding Party
Sports
Pleasure
Other: 
How did you hear of us?
Previous Stay  1 - 5 Times More Than 5 Times
Travel Agent
Internet/Web
Recommendation
By Chance
Advertising (Specify): 
Room Reservations
Were your reservations handled promptly and correctly?
Yes No
Reception and Service
Did you receive courteous and efficient service?
Desk Clerk: Yes No
Porter: Yes No
Switchboard Operator: Yes No
Housekeeper: Yes No
Gift Shop: Yes No
Guestrooms
How did you find your room?
Clean and Ready: Yes No
Properly Supplied: Yes No
In Proper Working Order: Yes No
Comfortable: Yes No
Quiet: Yes No
Cleaned Properly Each Day: Yes No
Comments:
Did you feel you and your room were secure during your stay?
Yes No
Would you suggest any changes be made to your room?
Yes No
If yes, please explain?
Restaurant and Lounge
How would you rate the food quality?
Poor
Fair
Good
Excellent
Did Not Use

Did you receive friendly and courteous service throughout the meal?
Yes No
Additional Comments?
Room Service
Was your order delivered?
Promptly: Yes No
Completely: Yes No
Courteously: Yes No
Satisfactory Quality: Yes No
Did Not Use:
Comments
Recreational Facilities
Did you enjoy our facilities?
Yes
No
Did Not Use
Changes You Would
Like To See?
General Comments
How would you rate our overall performance and quality of service?
Poor
Fair
Good
Excellent
Comments
Was there one employee who made your stay more enjoyable?
Name:
Department: